My grandson Max bought a iphone on eBay, right at the height of covid, the Royal Mail have issued a

[gillsmith]

My grandson, Max bought an iPhone on eBay he didn't receive the phone, it was right at the worst time with covid and postman couldn't get a sign for the phone. Royal Mail said to me they have compensated the seller, but the seller said they have not.  I have been on to a consumer helpline and we have sent the seller an email.  Consumer Rights Act of 2015.  The Seller has 30 days to deliver. If he fails, he is in breach of contract. So, I give you 14 days to pay back the money or sending me a new phone.  Seller says you have received the phone and I am going to blacklist the phone, we would love him to blacklist the phone, we do not have it. 

[red_magpie]

I give you 14 days to pay back the money

This is a forum for members to offer advice to other members. You're not writing to eBay, or to your seller.

When you buy something on eBay, the seller is the one who has the contract with Royal Mail. If an item is lost in the post they can claim whatever compensation the postal service provides. Whether or not they succeed in claiming compensation is irrelevant to the buyer.

As the buyer, you are entitled to a full refund under eBay's money back guarantee, unless the seller can provide eBay with postal tracking proof that it was delivered.

You haven't given any dates, but unfortunately it sounds as though you've probably already left it too late (30 days from the latest estimated delivery date) to open a case. If so, you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...