Is ComWales a part of eBay, and if it isn't why did eBay transfer me to that site

[jr5491]

I looked for a specific item on ebay; found it and then found I had to go through ComWales.

Bought the item; but it has not been delivered and its impossible to get any human response from that site (which is similar to ebay).

The purchase has not been recorded on ebay;  it has been recorded on ComWales, but there is absolutely no response from them.

I have now threatened them with the police if I don't hear back within a reasonable time but if anyone else can throe some light on the matter I would be grateful.

[*guinevere*]

I had never heard of Comwales, and as far as I know it has nothing at all to do with ebay.

However, as long as you paid via Paypal you should be able to claim a refund by going to your payment in your PP account.

[jr5491]

Didn't pay via PayPal (I find them functionally useless). Interesting you say ComWales has nothing to do with eBay - so why did I find them via eBay? I too have never heard of them, but proceeded on trust in Ebay. May have to revise that trust.

[*guinevere*]

I could be wrong (I often am lol) it[s just that I personally have never seen it before. If you didn't pay via Paypal you can't claim through them, you will be reliant on Comwales customer support. If it's anything like ebay they will be short staffed atm because of the current crisis.

[jr5491]

I can understand the staff shortage bit, which is why I gave them extra time to respond - but I suspect that they do have email in Wales!! So even a "looking into it" wouldn't go amiss.