15-10-2020 10:38 AM
I've tried to contact eBay by phoning customer service but it's just a recorded message. Sending me back to the app, which is knowhelp at all. I really need to speak to a person!! I sent items back to a supplier but instead of getting a fullrefundI got a token payment but not a full. Refund. So I did what ebay says. And was asking the supplier to send a full refund, which went. On for months, going backwards and forwards. But now my patience has run out as he has still not given me a full refund and is blaming ebay for not closing the order their end for a refund. That was the last time I heard from him. CAN SOMEONE PLASE TELL ME HOW I CAN CONTACT EBAY! The automated system doesn't work when the system is showing I receive a refund, even though it wasn't the correct amount!
Dates and timelines are important and without details and the reason for refund ... Phoning eBay will not change things >>
Did you open an appropriate eBay case within 30 days from delivery date, escalate the case after 8 days to ask for eBay assistance ?? ... To and fro messages will not do it as you have found !!.>
https://resolutioncentre.ebay.co.uk/
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4...
Your only chance of of a successful claim now is to try to open a case in PayPal within 180 days from purchase (will probably be rejected after this time)... escalate within 2 to 20 days and continue case to completion to get your refund >
https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...
https://www.paypal.com/uk/smarthelp/home