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How was it possible to have my account hacked?

sbettyspe
Visitor

‎10-04-2020 9:43 AM - edited ‎10-04-2020 10:44 AM

I got an email from ebay in the middle of the night saying I'd changed my password - which I hadn't. 

 

Someone had got into my account and changed the password.

 

I've been able to change it back by going to the ebay site I've got stored - not by clicking on a link in the email, and I can't see any damage done.

 

Has this happened to others?

Why was it so easy for someone to change the password without authorisation via email/phone?

What should I check for?

Why would someone hack into my account, change the password and then not do anything?

 

Many thanks for any comments and advice.

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roger_roger_over_and_nowt
Specialist
‎10-04-2020 9:50 AM

Did the email appear in your Ebay messages or only your email ?.

 

If it didn't appear in both you might find it was a scam email trying to get you to log in so you would reveal your password.

 

If your password was changed how did you manage to change it back ?.

Comments (2)
Comments (2)
sbettyspe
Visitor
‎10-04-2020 10:11 AM
It was in both. I went to my saved off website link and tried to sign in and found my password was now wrong. So I clicked on the link to change it and got an email to allow me to do it.
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roger_roger_over_and_nowt
Specialist
‎10-04-2020 10:18 AM
It might have been a glitch then,there seems to be more than usual floating around at the mo.
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john1297576
Pro Mentor
‎10-04-2020 10:15 AM

As already commented on, if the password had been changed how were you able to log in to change it again?

 

Are you sure that the email was from ebay? All emails from ebay are also sent by message which is more secure and address you by name not just Dear member or similar.

 

By presumably using a link in the email to change your password you may well have allowed your account to be hacked when it hadn't been in the first place.

Comments (1)
Comments (1)
sbettyspe
Visitor
‎10-04-2020 10:40 AM
See reply to that comment. I did it from the ebay website, not clicking on a link.
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tobiasd4
Experienced Mentor
‎10-04-2020 9:49 AM

Likely you clicked on a phishing email & gave your password away.

These people will see if you notice & either sell items on your account or try & buy things,

always better to have different password for paypal & always log in when paying for items via ebay checkout.

You changed things ASAP, which is good.

Comments (2)
Comments (2)
sbettyspe
Visitor
‎10-04-2020 10:10 AM
I don't click on phishing emails. I always sign in from a website saved as a favourite. So I'm confused at how easily they got into the account.
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tobiasd4
Experienced Mentor
‎10-04-2020 10:17 AM
These people are devious & clever, but at least you dealt with it.
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