Fair ebay have evidence of lying buyer, refunds so buyer has item & money?

[firsteditionbookstore]

Dear All,

In December 2020 I sold the rare & old Walt Disney book Santa's Workshop. The buyer agreed that it was as described, but left a false negative feedback. ebay have now just advised me that I am without the money and the book, and a dishonest buyer is holding all the cards over me. Unfair of ebay to support dishonest buyers.

BACKGROUND

• Buyer has written to get more money off the item falsely stating that the item was not as described.
• When through ebay I poinrted out that the book was as described, and including the issues he raised he demanded the return of the book
• I assumed ebay would see the evidence and ensure justice was done. I WAS WRONG! THEY DID NOT!
• It is clear that the buyer wanted more money off the item, through devious means

STATEMENT FROM ME THE SELLER

The ebay description I posted made clear the faults, stating:

"The rare dust jacket is in Good condition being mostly complete, with a crease to the front cover, small loss to the front cover, crease to the back cover, small loss to the top left corner of the back cover. But, the flaps are complete, advertising the following Walt Disney books to the front flap:"

This was also posted in the "Conditino" section of the ebay posting as well as in the main descritpion.

STATEMENT FROM THE SELLER

There is clearly no recouse through ebay for a dishonest buyer, who put in writing that he knew the book was as described and falsely stated in his ebay message: of 23 Januaury 2021 :

"I see what you are saying, but the images themselves, which are the main depiction of an item,"

NO TRUST IN FAIRNESS THROUGH EBAY

If buyer had an issue with the images and read the description he had the option to ask a question before buying. He did not.

ebay needs to be honest and fair.

The buyer now has the book and the money, and I do not know what condition the book will be returned in,if returned at all. Thank you ebay for assisting in this fraud.

WE NEED TO PROTECT OURSELVES FROM EBAY FRAUD

The vast majority of my dealings with Customers on ebay has been very good. I have even received a recent positive feedback for another Disney book that had defects, and the comment was "as described". Ebay were made aware of this and ignored this too!

I now have to remove all my valuable items from ebay because the risk of fraud on ebay is too great.

ebay simply ignored all my messages and the evidence.

How can anyone possibly say that it is safe to buy and sell on ebay, where there is no accountability for those lying and breaking enay rules - and they are given your money and the item - and iof returned you have no recourse if it is not returned in the conditino it was sent!

I wish ebay would take fraud seriously!

[plpmr]

unfortunately if a buyer opens a not as described case and the seller refuses a refund this is what happens - eBay force the refund even if the item has not been returned - its all automated.

You can get the neg removed as the comment mentions eBay.

[firsteditionbookstore]

How do I get this removed please? I have NEVER encountered anything like this before and am now concerned about not receiving this $400 item back. This i s theft and fraud.

I have followed ebay's policies to the letter, described the book in detail TWICE - main description and the "Condition" fields - and the buyer has even agreed that it i s as described.

See my other recent feedbacks, includes items as described comment!

I am an honest dealer, who does not deserve this theft and fraud.

There needs to be at least some protection for sellers. I have just removed a large number of items for sale. Please advise how I may get the negative comment removed and how I may get my item back.

Thank you so very much in advance.

[plpmr]

eBay feedback policy is that eBay involvement/case etc cannot be mentioned in feedback and the comment includes -

“eBay agreed & let me return”

Also of note is the buyer's acknowledgement that eBay expected them to return the item.

Ask eBay to remove for the stated reasons – good luck.

https://ocsnext.ebay.co.uk/ocs/home

At the bottom is a contact us button.

[firsteditionbookstore]

Dear Friend,

Just to let you know, ebay just sent an automated message to advise that
they will not remove the negative feedback.

So, the ebay buyer:

1. Criticised that the book was NOT as described that it did not mention
creases, etc ASKING for a further discount
2. I replied THROUGH ebay quoting the description that stated the creases,
small loss, etc
3. Buyer agreed then criticised the images
4. Buyer then asked for a full refund
5. I contact ebay to complain - ignored
6. Customer informs me through Feedback - BEFORE ebay - that ebay agreed to
the refund and for him to send back the item
7. ebay take $520/£400 from my account on the false premise that the book
was not as described
*8. My feedbacks confirm my integrity - with great feedback comments that
were totally unsolicited!!!*
9. ebay refuse to take down his feedback
10. We have a perfect con or fraud or theft or call it what you like.

I have taken down all items on ebay since I do not want to be stung again.

Most of the people I have come into contact with (your good self included)
are genuine and decent people. But, it is the odd ones that will cause the
worst problems - they target the higher priced items to try and get them
for free by abusing the ebay system, which seems incredibly easy to do!

The only alternative if I am to lose so much money unfairly,and may not get
the book back, is to post regularly on social media to protect others. I
did not know about this ebay scam until it was too late! Others must be
warned.

Thank you so much for trying to help me, which is truly appreciated.