Do I have to provide my email & phone details to a seller who is sending me a return postage label?

[devereux-11]

Do I have to provide my email address & phone number to an unknown seller so that they can send me a paid for postage return label so I can return items to them? I've not returned items before so I don't know what the label actually requires. Thanks for your advice.

[rusticrye · Accepted solution]

No, absolutely not. But why is he asking at all...? You should have opened a Return Request, so that Ebay can supply you with a tracked returns label.  Read Ebay's Money Back Guarantee, and follow the instructions. It's on every listing and in various other places across the site. Or use the More Actions dropdown beside the transaction on your Purchase History page.

@devereux-11 

[devereux-11 · Accepted solution]

Thank you rusticrye. I am in the midst of a return request and have spoken to eBay CS (before the Seller's request came through unfortunately) but the Seller does not seem to understand the process. I will respond via the eBay messages to the Seller appropriately and wait for the next stage...