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Account got restricted for no reason

scotty_barnes
Member

‎17-02-2021 11:00 PM

I literally just made my account yesterday and just posted my first listing however a day after my listing went up my account has been restricted.

 

I received a message from ebay with the following link http://ocsnext.ebay.co.uk/ocs/cusr?query=2502&domain=email1505 the link takes you to a selling limits page which isn't relevant to fixing my issue.

 

The message said that following the link will ask me to sign in which it didn't so now I'm unable to sell anything and I don't know why my account was limited in the first place.

 

What can I do to get back to selling items?

 

sorry if this is the wrong place to post this question, there are so many places I wasn't sure.

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red_magpie
Experienced Mentor
‎17-02-2021 11:20 PM

sorry if this is the wrong place to post this question

 

It isn't the wrong place to ask - it's just that I'm not sure whether anyone here will have an answer!

 

We can refer people to eBay's procedures, but if they just don't work there isn't much we can do.

 

Does this link help?  https://www.ebay.co.uk/help/buying/buying-limits-restrictions/buying-limits-restrictions?id=4012&st=...

 

Otherwise, I'd leave it overnight and see if anything has changed.

 

EBay is very seriously glitchy at the moment and they've been tinkering with the site, which always causes problems. If necessary, use the Help ^& Contact link at the top of most pages (not this one, any more!) to reach customer support. Be prepared to be patient!

Comments (3)
Comments (3)
scotty_barnes
Member
‎17-02-2021 11:26 PM
thanks mate I'll try to contact support, absolutely no idea how something like this can happen though lol.
(0)
scotty_barnes
Member
‎17-02-2021 11:42 PM
About your suspended account Hello scotty_barnes, Thanks for contacting us about the suspension notification we sent you. Your account was suspended because it exhibits a risk to eBay and to its community. As eBay is an Internet-based business, and its members are our customers, we must carefully weigh the risks involved in allowing users on our site. From time to time, we find accounts that present a level of risk that is unacceptable and are, therefore, suspended. We have determined that it is in our mutual best interest to part ways. We regret any inconvenience this matter may cause you. Regards, eBay
(0)
scotty_barnes
Member
‎17-02-2021 11:42 PM
the most vague reason I've ever seen
(0)
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