Uploading Photos ~ Not Uploading In The Order Added On App

[mawo7332]

Anyone else having this problem? When I load photographs on the eBay app they do not appear in the order I loaded them? They are all mixed up and I have to spend a lot of time placing them in the correct order. Why is this happening, never used to? 

[tressygirl]

Yes,   @mawo7332 other reports of this are coming through, you are not alone.

I have tagged our community managers to see if this is a temporary eBay tech issue, and will pass on their message when received.

dave@ebay  marco@ebay   kat@ebay

[dave@ebay]

Hi @mawo7332 

We dont have any open tickets for the specific issue but there is one for where they are not showing after uploading. Its possible they are connected. I'll reach out to Tech to see if its something they are aware of. 

In the meantime there are some troubleshooting steps you can try:

Clear the Apps Cache

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. On the list, tap the eBay app. 
4. Find  Storage.
5. Tap Clear cache.

 Clear the Apps Data

1. Open your device's Settings app.
2. Tap Apps or Application manager (depending on your device, this may be different).
3. On the list, tap the eBay app.
4. Find Storage.
5. Tap Clear data.

Force Stop the App

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. Select the eBay app from the list.
4. Tap Force Stop.

Check for App Updates

1. Open the Play Store app.
2. At the top left, tap Menu ☰.
3. Tap My apps & games.
4. Apps with available updates are labelled "Update."
5. If an update is available, tap the eBay app and then Update.

Uninstall/Reinstall the App

1. Tap the Apps button
2. Touch & hold the eBay app.
3. Drag the app to Uninstall at the top of the screen.
4. Open the Play Store app.
5. Tap Menu ☰, then go to My Apps and games and tap All.
6. Tap the eBay app.
7. Tap Install or Enable.

Thanks,

Dave