Unable to upload images to message

[vsgraphics]

Hi eBay Community,

I’m having an issue uploading images in message to buyer who purchased my listing through the eBay website on my laptop. The upload always stops at 50%, and I’ve tried multiple solutions without success. Here’s what I’ve already tried:

1. Different browsers
2. Clearing cache, cookies
3. Switching networks: LAN  and  WiFi
4. Router restart and full network reset
5. Windows network reset
6. Temporarily disabling firewall /  antivirus
   
   
   Testing other devices and the mobile app: Works fine on phone
   Mobile hotspot: Upload works successfully

Has anyone experienced something similar or have any suggestions on what I can try next? I’d greatly appreciate any advice.

Thank you in advance!

[kat@ebay]

Hi @vsgraphics ,

Thank you for your post.

A ticket for this has been opened with our tech team and they are currently investigating. Customer support has added your account to the ticket. Once we have a further update on the resolution we will post back.

Thank you,

Kat

[vsgraphics]

Hi kat@ebay
Thank  you for looking at this for me.

The issue persist. I am even unable to access the eBay Community page... I had to switch network connection again in order to reply to you comment. I am so confused of what actually can cause this to occur, as I  have even talked to my internet provider and they can't  see anything wrong with my connection on their end. 

Literally as soon as I hot spot from my mobile and connect my laptop to the hot spot network, I am able to attach images and access the community page and once I connect my laptop back to my home network, I am NOT able to either attach image to a message or access the community page.
Once connected to home network and try to access the eBay community page the " auth2.ebay.co.uk took too long to respond"  message comes on the page.

Also want to mention that my sales dropped down drastically over the past two days ;(
I dont know if this has anything to do with the issue explained above.

I hope this will be sorted and that the issue isnt on my end . 🙏

Thank you,
VSGraphics

[vsgraphics]

Hi there,

The problem is now sorted. It appeared to be an issue with my Internet provider which is now resolved.

Kind regards,
VSGraphics

[kat@ebay]

Hi @vsgraphics ,

Thank you for advising and glad to see its sorted.

Thank you,

Kat

[christi.dove]

Same problem here today. 

Photos won't attach to message. 

[kat@ebay]

Hi @christi.dove ,

Thank you for your reply.

Is it an issue with the upload stopping at a certain %? The previous user who reported this issue was impacted by his internet connection which was slowing down the process. Can you deleting recent cache and cookies and checking your internet connection is ok.

Thank you,

Kat