Not receiving sold items emails.

[sixfootone2010]

Since Saturday 2nd March I have not received emails from eBay when my items have been sold. I also have not received emails when I have been paid. I have received emails when I purchased items so my email address is not the problem here. 

I have the address of the buyers within the eBay app so I am able to post them. According to my communication preferences they are correctly set and are unchanged. I wonder if anyone else is having this problem.

[tressygirl · Accepted solution]

Others have been experiencing this from time to time, you are not alone.

This is  the answer from a Community team Manager .

First check  Communication preferences > Seller > Selling activity > Edit > and ensure that ‘Item sold’ notifications are ticked.

If you have selected to receive ‘Item sold’ notifications, but haven’t, try deselecting it > save, then tick the box again > save.

If you are still experiencing the issue after it, please let eBay Customer Services know, and they will report it to the tech team.  Lines are still open now until 10 p.m.

To Contact Customer Services, I find the quickest way to contact them, either for a Live Chat, or you can select to speak and request a Call Back, to click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m.

On weekends they open between 9 a.m. and 6 p.m.

[sixfootone2010]

Hi. Thank you for that fast response. 

[tressygirl]

You're very welcome,  I hope it helps,  this is all we have received from Community Managers, who have fuller connections to tech issues ,  than us wee lads and lasses here!

Hope it helps .

[dave@ebay]

Hi @sixfootone2010 

Just to add to the above. Tech have identified an issue with BT accounts not receiving emails. 

They're currently looking into the the cause. I'll post back once I have an update from them. 

Thanks,

Dave

[sixfootone2010]

Nice one,thanks Dave.

[rayners*entertainment]

Hi.

Same issue for the last few days. BT email address.

[dave@ebay]

Thanks @rayners*entertainment 

Ive added your account to the Tech Report.

Thanks,

Dave

[sixfootone2010]

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dave@ebay wrote:

Thanks @rayners*entertainment 

Ive added your account to the Tech Report.

Thanks,

Dave

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Thanks that's great .

[sixfootone2010]

Hi, just had some items sell tonight and I have received the relevant emails . Thanks for your help