My sold items not showing up.

[vintagewood07]

Hi all,

I have sold a few items recently on 6th February, however they are not showing up on my sold items. It says on my app I have an item to post, but when I filter it to show only items sold to be posted, it says “You don’t have any items to dispatch”. The buyer has paid and the money is in my balance, but this is obviously no good as I need an address to post their items to. I tried accessing on the website as opposed to the app, but I have the same problem, can anybody please advise?

Thanks!  

[tressygirl]

The app is having issues with the latest version not being supported by Android 10  or lower.

I know you've said you've tried the website,  but try again on a laptop / PC if you can,  clear cache and cookies and use Chrome,  that seems to work well with eBay.

@vintagewood07 

[vintagewood07]

I’m not able to use my laptop at the moment as it’s not picking up internet. I’m using it on my iPhone, which has the latest software update, and had no luck. I tried on my iPad, but I haven’t had any luck with that either. 

[eburtonlab]

Try using a mobile browser on your iPhone or iPad.

If eBay browser links are automatically opening in the app, tap and hold one of those browser links and choose "Don't open in the app".

[vintagewood07]

Again, I have tried this, but it’s not working through the browsers either, so I don’t know what’s going on or if anybody else is having this trouble? 

[eburtonlab]

@vintagewood07 

What happens when you use a browser instead of the app?

If eBay browser links are opening in the app, delete the browser entirely, and make sure you do not have a cloud backup reinstalling it.

[marco@ebay]

Hi vintagewood07, thanks for your post.

By any chance was this an offer, and the buyer still hasn't paid for the item? When an offer is accepted, but the buyer is still to pay for the item, the item will not show in sold/orders section until it is fully paid for. If the item was paid for, you can confirm the item numbers, and I will be happy to take a look for you.

Thank you,

Marco

[vintagewood07]

Hi Marco,

Thank you for your message! These were offers made to me. The items were definitely paid for as the funds are currently in my balance. 
The items numbers as follows:

156595626756

156595628788

156595627744

156595627177

156595615095

If you can shine some light on this situation, it would be much appreciated.

Kind Regards,

Jordan. 

[marco@ebay]

Hi vintagewood07, thanks for your reply.

I was checking there and while it looks like that the buyer tried to pay, the transaction didn't go through. I see no confirmation of the transaction being completed successfully anywhere, so please hold the items for now until the transaction is completed. This is also why your items are not showing in the sold section (all items were being purchased in the same transaction by the same buyer, which is why none of them items in question are showing as sold).

Thank you,

Marco

[vintagewood07]

Hi Marco,

Thank you for your reply. This is very strange as I have obviously received the funds and have an order number to hand as well, so really unsure. Hopefully it will complete soon. 
Regards,
Jordan.

[reinoudmilitary]

Hello!

 I just found this conversation. I am the buyer. I also cannot find the items in my purchases on my ebay account but it is definitely paid with. I can find the transaction in my Paypal account.

kind regards,

Floris

[tressygirl]

You may have made the purchase as a Guest Purchase so nothing will show in your eBay account as it wasn't used.

The best option is to get a new confirmation email using this link

 https://www.ebay.co.uk/help/guest-order?topicId=4065&af=2.

@reinoudmilitary 

[reinoudmilitary]

Thank you . Just done that and I guess i'll receive an email soon?

[tressygirl]

If you need any more help later, say with a refund later this will explain the process:

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

@reinoudmilitary