Item sold for less than what it's listed for?

[j_n_tee]

Hi, Can anyone shed any light on this. Item - 275382336773 is listed for £2.99 but buyer has paid and checked out at £2.84 - I have no discount code/coupon, best offer or any sort of offer on the item - well not one that I've put on, but surely items should be sold at the price listed?.  Coincidently it works out that the buyer has paid %5 less than the listed price.  Not sure whats gone wrong here. This is all before any fee deduction is done by ebay.

Any idea why this could have happened? 

[jonat_broad]

Is it a customer in Jersey?

[j_n_tee]

Hi, not, that's what I first thought. order is to Manchester and its there registered address

[ed_58611]

It's the deduction for a BPF, which should not be there as you trade as a business.

[tressygirl]

@ed_58611   is correct a Buyer Protection Fee has been added  and deduction for this made, you'll need to contact eBay Customer Services inform them what has happened.  Keep a close eye on future sales,  see if this BPF pops up again.

I'm sure you know how to contact CS,  but this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I do recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@j_n_tee 

[j_n_tee]

Thanks, yep will contact ebay, I didn't think it was BPF as that's 75p + 4%? no?, the difference from my proce and what i got is only 14p from selling price.  only really spotted it as it was a strange amount. ....

[tressygirl]

Contact them now,  there's more chance you'll get hold of Dublin.

Do come back and tell us if you receive a sensible answer,  it may help us to help others in this situation,  thank you.

@j_n_tee 

[j_n_tee]

Yep I rang then, after 5 mins looking into, They couldn't see why, told me to hold and hey presto - -Hanged up on me! ridiculous Dave@ebay Kat@ebay will try again 

[j_n_tee]

Latest i've got is there is a 'special' 5% Discount on it. But as far as i know not one i've offered or have on my listing (which i double checked), this is a 'simple' listing without any thing attached to it apart from promoted listing.  lady said she will open a 'ticket' on it and then come back to me. 

[tressygirl]

Thank you so much for coming back with the updates which make it still all as clear as .....

Hopefully,  Dave and Kat when they come and look at this post, may be able to help further.

@j_n_tee 

[moldosgifts · Accepted solution]

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@j_n_tee wrote:

Latest i've got is there is a 'special' 5% Discount on it. But as far as i know not one i've offered or have on my listing (which i double checked), this is a 'simple' listing without any thing attached to it apart from promoted listing.  lady said she will open a 'ticket' on it and then come back to me. 

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This could be linked to an offer you made from the past, 

Do you regularly end and sell similar or do you choose relist or even never end an item.

These special discounts are normally because at some point in the past you sent an offer of 5% and had the automatic send offer tab highlighted you may not know it was ticked. But now it will send a 5% offer to every interested buyer they may just glance at it but they will get an offer.

The only way i have found of breaking the link is to end it then sell similar because relist keeps the link to the discount.

Hope all that makes sense my not be may be some sort of glitch  but that is my gut feeling

[kat@ebay]

Hi @j_n_tee ,

From checking it does look like it was a 5% seller offer on the item to the buyer. Would it be possible you had some auto offer on that you had not realised? 

The customer support agent is currently following it up on their end and will update you once they have it checked.

Thank you,

Kat

[j_n_tee]

Thanks Kat@ebay @moldosgifts I think you guys may well be right, I'm not in the office to check, But that is one aspect i didn't look into. I've not sold any at 2.84  hence the initial surprise. I will look into the offer aspect and come back to you guys. 

[moldosgifts]

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@j_n_tee wrote:

Thanks Kat@ebay @moldosgifts I think you guys may well be right, I'm not in the office to check, But that is one aspect i didn't look into. I've not sold any at 2.84  hence the initial surprise. I will look into the offer aspect and come back to you guys. 

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Thank you 

Yes if you sent an offer previously on that particular listing then with the tab selected automated offer will be sent at 5%, the original potential buyer didn't even need to purchase one for the auto to apply to future customers.

The only way if found to get them deactivated is to end the listing then sell similar (NOT RELIST) relist just goes up with all the data still connected to it, sell similar is a fresh brand new listing.

[j_n_tee]

Hi, kat@ebay @moldosgifts  I've now had a look into the offer settings for that listing and you guys were absolutely right, For what ever reason that listing had the toggle turned on for automatic offers. Which i've now set to 'off' Must have been year since i must ive sent offers out on this, as i can no way justify that price now 🙂 - Thanks all.