Hi everyone,
I've got an issue with international postage rate tables. I've tried asking eBay several times and nothing is happening - they don't even seem to understand the problem let alone fix it! I'm hoping someone here may have an idea about what's going wrong.
When I'm adding an international postage rate table, it's not calculating the correct prices for that region on the live listing - it seems to just be using the same Worldwide rate regardless of where the buyer is from and ignoring the table rates.
What's weird is that some of my listings seem to work correctly, while others don't - but the international postage set up is the same for both of them.
Here are some numbers - I'm using 3 countries just as examples. The rate table is set as follows:
- Australia = £14.09
- USA = £12.80
- France = £9.76
This works on (for example) this listing: 226667570637
If you choose different postage regions to the above countries, they either match exactly (No. 1 and 2) or are only slightly more (No 3 - I assume to account for taxes/customs).
But is not working on this one, for example: 226776996133
When choosing the same regions above, it's giving me £14.09 for No 1 and 2, and £16.91 for No 3 - eg it seems to be using the basic £14.09 Worldwide rate instead of using the postage rate table.
Yet the set-up looks to be the same for international shipping for both of them:
In some other cases 'flat postage rule' is ticked - this doesn't seem to make a difference about this working or not. Also, I've tried not adding any 'Worldwide' shipping cost, and only the table (both with and without flat rate selected) - and in each case, it doesn't save the international shipping details at all.
Any ideas I'd be very grateful 🙂
Thanks in advance.
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