ITEM STUCK IN BASKET - PAID FOR

[bradleyrw762012]

It looks as if eBay servers are not talking to each other. 

I paid for an item online. Purchase History says i've paid for it but now over an hour later the item is still in my basket requesting payment. 

I have not yet had a confirmation email.

Is there anything I can do ?

[marco@ebay]

Hi bradleyrw762012, thanks for your post.

If you share a couple of screenshots with the item showing in the shopping basket and purchase history, I can report that for you, so this can be reviewed. 

Thank you,

Marco

[psd2906]

Happening to me to.  I started a thread yesterday which I think is now being looked at.  See:

PAID FOR ITEM STILL SHOWING IN CHECKOUT TO BE PAID

Regards

Peter

[iew-signed-books]

Same here. I reported it to CS and got the dreaded "We are looking into this as a matter of priority" (:

[bradleyrw762012]

item 115942489672 - Paid & currently in transit but still showing in my basket. 

When I click on checkout it takes me to order details.

Once the item has arrived & i've left feedback I'll try "save for later" tab and see what that does.

( as a few people have this problem it could be a clogged server ) - I have not yet reeived the order confirmed email for this one - i have for another item since.

[marco@ebay]

Thanks for your reply, bradleyrw762012.

Could you please provide the screenshots with the item showing in the shopping basket and purchase history, so I can report this for you?

Thank you,

Marco

[bradleyrw762012]

Marco - hope this helps. 

[jayla128]

Hello, Has anyone received a solution to this annoying problem yet? It surely cant be that hard for Ebay Techies to solve?

[rubber_ring_2000]

Same for me.
Item that I payed for , received and even left feedback for, is still in my shopping basket asking for payment.

[marco@ebay]

Thank you, bradleyrw762012. 

I've just reported this for you, and I will update you here once I hear back from the tech team.

If anyone else is experiencing the same issue, please tag me here and share the screenshots in question, so I can get this reported for you.

Thank you,

Marco

[jayla128]

Hello, Item paid for, dispatched and received  some days ago ,but still showing as unpaid in basket. Seller says she has marked as paid.  Sorry am on a laptop and dont know how to screen shot as am a bit of a technophobe, with some justification methinks!

[bradleyrw762012]

Item arrived this morning.

Work around  solution is:

Go to basket  (click on view basket) click on  "save for later" - that got rid of the basket entry leaving everything as it should be in Purchase History.

[jayla128]

Hello, Bought another item today with the previous paid item still stuck in the Basket. After a few minutes, the basket became empty and all as it should be....for now.

[marco@ebay]

Hi bradleyrw762012,

Just a quick update on the issue above, your shopping basket seems to be empty, and all your orders are being placed ok. So, this is now resolved. If this happens to you again, please feel free to let me know, and we will report it again for you. However, all good for now.

Thank you,

Marco

[crooner642]

Hello. I have paid for four comics but my basket shows that I need to pay for them and I can't remove them.

[marco@ebay]

Hi crooner642, thanks for your reply.

I was checking for you there, and your shopping basket seems to be empty. If you are still seeing items in your basket, could you please confirm the item number and share a screenshot, so we can take a further look for you?

Thank you,

Marco

[crooner642]

Hello, Marco. Yes, the basket mysteriously emptied after quite some time when it had showed items I had paid for. Thank you for your time; I appreciate it.

crooner642

[telwrite]

I am experiencing a similar problem with two items remaining in my basket, although I have paid for and received both items.

[philjoneswf6]

I had same problem - 2 paid-for items still showing in my basket. I seem to have reset my basket by adding another item briefly and then removing it again. No items at all showing now.