Entire purchase order has dissapeared from the site!

On the 16th of July, I completed the purchase of an item 256813603540 from Pro AV IT. I have a record of the payment and emails from eBay confirming purchase and payment, and subsequent tracking emails, but when I tried to check progress this morning using the link in the latest email I was met with a red banner telling me that there had been an error retrieving my order and the entire record of the purchase ever having taken place has disappeared from my ebay page and I can find no way of speaking to an agent so I have no way of confirming that the item has been dispatched or anything.

Message 1 of 2
See Most Recent
1 REPLY 1

Entire purchase order has dissapeared from the site!

fargvs
Experienced Mentor

 Is it possible that you purchased without being completely signed in ?? > Guest purchases will not appear on your eBay account summary --- may be worth a search here > 

Using a PC/Laptop, --- see if you can find the email  Guest order Transaction number details using the  Blue button in the link below --- Case options within 30 days from sale are there if needed > 

 

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Message 2 of 2
See Most Recent
Got technical related questions? Start here: