Ebay shop shows empty when refreshed a few times everthing comes back HELP!!!!

Hi,

 

We have noticed a drop in sales over the past 30-45 days as-well as a decrease in visibility on ebay our listings are showing on the 3rd & 4th pages also our shop only shows 1 product then after refreshing several times the other listings show up we first though it was a glitch but its been consistently happening over the last month if someone can get the technical team to take a look asap as currently ebay is not profitable due to the lack of sales.

dave@ebay 

anita@ebay 

 

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Re: Ebay shop shows empty when refreshed a few times everthing comes back HELP!!!!

Come to think of it when I’ve refreshed mine, where my shop listings were supposed to be there was nothing. I get 2 sales a week niw, when it should be 15 a day. 

“What we’ve got here is failure to communicate.”
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Re: Ebay shop shows empty when refreshed a few times everthing comes back HELP!!!!

Ye we've had the same for a few weeks now if i'm being honest it all started when we joined the anchor subscription sales plummeted we went from 200 items a week to 60-70 at first i put it down to Christmas and January is always a little slow but sales haven't bounced back considering moving all my listings to another account as i think this account might be shadow banned or something our listings are coming up on the 2nd-3rd pages now we use to be the top search result our metrics are slightly high but still we didn't expect such a drop. Nobody at ebays can see any problems i had a zoom meeting with someone from the advertising team and they noticed the account was behaving weirdly as well they did log a technical call but we've only noticed minor increases in sales.

 

Not too sure how to proceed 

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