Ebay App problems

[vintagekaty]

Ebay app technical problems - previously used and worked perfectly since launched

Now since Sunday all listings are completely missing their blue bars for 'submit bid' or 'buy now'

They are there on the desktop website only

Customers who use the app to buy have contacted me to ask why there is no facility to purchase my listings !

Constant attempts to contact ebay app technical people - so far nothing has been rectified since Sunday

Have tried everything - re-listed items - cleared cache cookies - restarted phone - deleted and re-downloaded ebay app

Nothing works - the problem just persists

Anyone else out there had this problem ?

[ashleowne-178]

Yes, I'm having issues with the app, reload, http error.. I have no idea what to do. I ended up going to www.ebay.co.uk. I can't get to see my listings on the app or see let alone buy anything. Seems the only way is the www. Way. As for contacting ebay, none of the choices match my issue 

[kat@ebay]

Hi @ashleowne-178 ,

Thank you for your post.

Can you provide a screenshot of what error message your are getting when using the app? There was other reports yesterday with tech but it seems to have resolved for some users.

Thank you,

Kat

[ashleowne-178]

I'm still having issues.




It has been doing this since yesterday when I noticed.

I also have a different error when I go to my ebay balance and it takes me
to the login page, it says "invalid access token. Check the value of the
Authorisation HTTP request header".

This is on my Samsung s20fe

[kat@ebay]

Hi @ashleowne-178 ,

Thank you for your reply.

The app had a recent update (version 6.246.0.1) it requires android 12 and up. Can you double check you have this version and operating system?

Thank you,

Kat

[ashleowne-178]

It says 13, so I don't think it's that though, I do think it's related to
the update.

[kat@ebay]

Hi @ashleowne-178 ,

Thanks for confirming. I'll add you to the ticket that's open with tech for it.  In the meantime you can access through a browser or desktop.

Thank you,

Kat

[kat@ebay]

Hi @ashleowne-178 ,

The ticket that was opened for this has been confirmed as resolved by tech. If you are still having issues please let me know.

Thank you,

Kat

[ashleowne-178]

I uninstalled then re installed the ebay app and thankfully that seems to
have resolved the issue.

Many thanks for your help.