Ebay App Issue - “Something Gone Wrong”

[stratford-cds]

I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items 😡

[eburtonlab]

@stratford-cds 

Which operating system version? Which app version?

Can you sign in using a browser instead of the app?

[wearable-bullion]

Neither can I, I’m on an IPhone 16 and this appears to have happened following the last update. My Face ID just spins, and when typing username and password manually I get a “Something went wrong” error. 

Ebay works on my browser but it’s far from practical.

[marco@ebay]

Hi all, 

Just wanted to let you know that this is an issue from our end, and I've reported the accounts impacted on this thread. Once this issue is resolved, I will let you know over here.

Thank you,

Marco

[stratford-cds]

Hi, yes it works on both my phone and my wife’s iPad . I am on the latest
version on iPad .

Sent from Gmail Mobile

[ordinaryboydidz]

Same here for me too - cannot login on iPhone app but logins in on a browser fine just get the message “something went wrong” when I try to login via the app 

please sort this for people selling this is unacceptable, makes it very hard to view on a phone browser and a lot more effort it seems this issue has been going on for years if you search but never a fix! 

[stratford-cds]

Hi, I’m a business seller and it drove me potty . I use my iPad for listing
as the website is useless to me. I ended up going back to factory settings
and reloading everything including EBay back up . It worked . If all else
fails give it a try .

Sent from Gmail Mobile

[ordinaryboydidz]

Hey thanks for the reply glad you got it sorted - this is on a iPhone so I’m not going to do a hard reset and lose everything just for eBay, I guess I’ll have to log in via a desktop computer instead

hopefully they will come up with a actual solution and reason as to why this is happening all of a sudden as I’ve had the app and iPhones since day dawn 

[eburtonlab]

this is on a iPhone so I’m not going to do a hard reset and lose everything just for eBay

Instead of a hard reset, try uninstalling the eBay app, restarting your phone, then installing the latest version of the eBay app. The restart in between should ensure a clean install.

[ordinaryboydidz]

Hey thanks for this - it has actually fixed it! 

Uninstalled app from phone, restarted phone then shut it down also 

booted back up reinstalled eBay app and voila it’s now working straight away! 

thanks for this it’s appreciated, no idea why it wasn’t working obviously a glitch somewhere but following those exact steps did work for me - I’ve tried just deleting app and reinstalling a few times and nothing so guessing the key was deleting it then restarting and installing it again after that 

thank you again! 

[eburtonlab]

@ordinaryboydidz 

Glad to hear that worked! Thanks for following up to confirm.

Sometimes an update does not install cleanly. When that happens, it can prevent further updates from installing automatically later on, even if there are no apparent problems or errors at the time. At some point the old version stops working correctly and problems are noticed, but it may not be obvious what is going on then.

By uninstalling and rebooting before installing the app again, that should ensure a "blank slate" installation, which should correct the original incomplete update issue.

[geemuretro]

I have this same issue however it's just the payments section of my app that I cannot access. Works fine on desktop. Same issue across iPhone and iPad. I can sign into the app but when I select payments the 2fa window appears for a split second and then goes away and I am unable to sign in. 

[marco@ebay]

Hi geemuretro, thanks for your reply.

This issue is still ongoing for some users, and the one you're referring to would be a slightly different issue. However, I've just reported that your account is being impacted by this other issue as well, so it can be resolved for you.

Thank you,

Marco

[eburtonlab]

@geemuretro 

Same issue across iPhone and iPad. I can sign into the app but when I select payments the 2fa window appears for a split second and then goes away and I am unable to sign in.

I have seen similar issues with Android phones when an obscure third-party browser has been made the default browser (often without the user's knowledge). Not sure if that is an issue for iOS devices, but it might be worth checking to see which browser is your default browser and if that is changed.