Cannot make purchases due to captcha

Every time I get to checkout and select payment method, but before I can even pay, the page reloads and displays a captcha for "security". When I solve it, the page reloads with another captcha. This repeats endlessly.

 

This has been happening since April. I did a live chat who said they'd forward the issue to the technical team and that I could expect a resolution within the week. It has now been 1 and a half months.

 

I have tried different web browsers (Edge, Chrome, Firefox), including without any add-ons like ad blockers, and recently I happened to reinstall Windows. It is still happening.

 

I somehow managed to make one purchase in late April, but I cannot at all now.

 

Other individuals in the same house on the same connection have no issues with their accounts.

 

I would really like to actually be able to make purchases.

 

I cannot find any way to contact eBay about this. No option for technical support and no email address. And as I said, live chat did say they'd fix it but nothing has happened.

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Cannot make purchases due to captcha

@sd525 

 

Can you make a purchase using a private or incognito browser window?

 

Can you make purchases using the eBay app?

 

Can you make a purchase on ebay.com or ebay.ca?

 

Can you make purchases as a guest? If buying as a guest works, that might indicate a problem with your account, specifically.

 

You may want to try contacting eBay via Instagram direct message.

 

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