Can’t get eBay app

[isobeblayloc0]

Can’t get eBay app

[edwardian-dreams]

You need iOS 17 to be able to use it 

for android I believe it’s 14 or 15 but I’m not sure there

theres loads of threads on the problems here

https://community.ebay.co.uk/t5/eBay-Mobile-Apps/bd-p/eBayMobileApps

[kat@ebay]

@isobeblayloc0 ,

Thank you for your post.

Are you getting any specific message when you try to update the app? What device are you using and what operating system and version is it?

Thank you,

Kat

[isobeblayloc0]

I can’t get eBay app I never had any problems before it’s useless know yours I Blaylock

Sent from my iPhone

[kat@ebay]

HI @isobeblayloc0 ,

Can you advise if you get a message that the app is no longer compatible with your device? and also what device you use, what operating system and version?

Thank you,

Kat

[isobeblayloc0]

Can’t get eBay on my iPhone 7 I’ve tried to delete and restart nothing very disappointing yours I Blaylock

Sent from my iPhone

[kat@ebay]

Hi @isobeblayloc0 ,

This device would be operating on an older system that the eBay app no longer supports. eBay announced in February " As part of our latest update, versions 6.191 and older of the eBay app are no longer supported by devices not using iOS 17 and Android 10. Earlier operating systems date back several years and are now no longer able to support the latest eBay experience. Details are here

I appreciate its disappointing that this change doesn't allow you use of the app but this is something that happens with apps and software versions on devices over time. As newer versions get released older ones can no longer be supported due to compatibility.

Thank you,

Kat