App update failure

[stemuir85]

I've tried updating app five times, uninstalled and reinstalled, absolutely useless. Spoke to an agent last night(04/02/25) and was told it would be sorted out by today. Still the same problem. I have a bid in for something but if I can't get access that'll be out the window and there'll be one unhappy, and rightfully so, seller. Just drop the update !

[papso22]

Read some of the other threads.  Ebay have confirmed on the boards that it's not a technical issue and there is nothing to fix.

[tressygirl]

A Community Manager has posted this information for app users:

The latest eBay app version is no longer compatible with android 9 and below. It actually requires OS android 10 and above. If you have another device with android 10 and above you can check the most recently updated eBay app version and see if you can view images.

If you are using OS android 10 and above and still have issues with viewing images on the app please let me know. State what version you use and type of device and I'll have it looked into further by tech.

@stemuir85 

[stemuir85]

So, what you're saying is anyone with android 9 devices should just get a
new phone etc.? Wonderful advice. And what's going to happen about the bid
I put in? I can't afford a new phone just now.

[papso22]

One user posted that if you uninstall the app and use Ebay's mobile site instead, you get something that works.

[stemuir85]

I'll try that, thanks.

[tressygirl]

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@stemuir85 wrote:
So, what you're saying is anyone with android 9 devices should just get a
new phone etc.? Wonderful advice. And what's going to happen about the bid
I put in? I can't afford a new phone just now.

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Please don't shoot the messenger here!  I am a member like yourself, I do not work for eBay,  and can only inform you of the issue affecting app users.

My  ' great advice'  is certainly not to get a new phone,  please show me where I said that !  I have repeated verbatim what a Community Manager posted here a few days ago.

Members are suggesting to delete the app and just use the browser version on the phone,  this is working well for them.  Not ideal perhaps if you like the app,  but it is another workaround.

@stemuir85