Account hacked

[Anonymous]

Hello,

A hacker locked me out of my account, changed email address, phone number and my password too. I cannot recover it at all. I cannot make call with an agent because I can't make it trough the automated voice messages. My number was changed so its not recognizing it. If i state that my account got stolen he offers a talk back information or a website link for more information. The chat suggests a call only. I already froze my card and sent an email to Ebay but I'd really want to solve it fast as possible via a cal..

[tressygirl]

You do need to contact eBay Customer Services.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

I would also recommend changing passwords on all accounts, especially your email account,  and keep a close eye on all accounts for the following weeks for any untoward transactions.

@Anonymous 

[Anonymous]

Thank you. I already changed every password on my profiles, enabled 2FA where it wasn't enabled. It's currently 18:17 p.m. but Call Back function is not available right now via asking the chat support. I will try it tomorrow morning.
I still don't understand how he could change all my personal information without a confirmation link from my personal email. I only got 2 notifications that my information was changed.

[marco@ebay]

Hi jaks-7859, thanks for your post and sorry to hear about this.

If you follow the steps below, you will be able to get a call back from our security team, so they can update and resolve this for you. Please note that this process can only be done over the phone for privacy and security reasons.

1. Go to our help pages
2. Scroll down and click on "Contact us"
3. Click on Managing your account
4. Click on Get help with a hacked account (while your account might not be hacked, you need to follow this workflow)
5. A new window/tab will pop up and ask you to sign in - As you are unable to log into your account at the moment, please click on the "Continue" button that is located right under the "New to eBay, or need help signing in?" at the bottom of the screen
6. Enter your email address or username, and click submit.
7. You will see an option to chat with our automated assistant, click on it. (You won't see the call us back option as we won't be able to reach you at your new phone number since we don't have it on file)
8 . In the chat window, click on "help with a hacked account"
9. Click on contact an agent
10. Enter your name and email address and reason for contact, and send the request.
11. Complete the captcha (If applicable)
12. Click on "Call us" and you will see a phone number for you to get in touch with us, you can then talk to one of our agents and they will help you get this resolved.

It is very important that when following the steps above, you are fully logged out of your account. If you have to, feel free to open an incognito window, so you are fully logged out of the account. Hope this helps!

Thank you,

Marco