A buyer has received an item but EBay says I've not sent it & it's overdue!

[wend5a-6]

A buyer urgently needed an item by the next day so I used UK24 Tracked myself at a cost of £3.70 instead of the pre-paid label (£2.85). He received it the next day & sent me a thank you note but EBay keep sending s message to say it needs to be delivered & it's overdue!

[tressygirl]

You had different tracking so your item will not be showing delivered unless you change that tracking which you can do manually this way:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking. e Use a laptop / PC and try Chrome,  don't use the app or mobile browser to do this.

It should update and show delivery , 2 days after that delivery date your payout should be released.

  If not,   contact Customer Services with the new tracking info showing delivery,  and could they please release the payment for this item.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@wend5a-6