what happens if a buyer does not use the ebay issued return label?

[helen83480]

A buyer has requested a return as item was damaged in transit. I've accepted the refund/return, and requested the item be returned and provided the ebay prepaid postage label to send on to them, that was on 26 August, and they've not used the label yet.

The "end date" that Ebay has set on the label is 16 Sept, and it says that "the return may be closed if the label isn't used by then", so my question is what happens if the buyer doesn't use the label within that time frame? Am I still liable for the refund? Does this mean that Ebay will close the buyers return/refund request?

I've hunted through the "Help" section, and can't find an answer, so any information would be appreciated.

Thanks

[rusticrye]

Read Ebay's Money Back Guarantee (on every listing, and in various other places across the site). When you do, you'll see that, just like everywhere else, a buyer cannot get a refund unless they return the goods. No return, no refund. That's standard practice everywhere. Ebay would only force a refund without the need for return if you'd failed to accept the return request and the buyer had therefore escalated the return request to them.

Unless the buyer takes the package to the Post Office within the stated timeframe, and so gets Ebay's tracking number scanned into the system, the return request will eventually auto-close in your favour, obviously.  If anything else could happen, which it can't, you would see that information in the return request. Ebay would not hide it away in the Help pages. I hope that puts your mind at rest.

Finally, everything you need to know about selling here is in the Seller Centre (link at foot of any page). Have a poke around there when you get a spare moment. 🙂

@helen83480