royal mail bulk proof of postage certificate - ebay not accepting

[on_cloud_design]

Hello, ebay have asked me to provide proof of postage for items i have sold and that have not arrived - this is my appeal i have due to delays with royal mail and covid.

I only use Bulk proof of postage certificates downloaded directly from royal mails website -  i  write each individual item down Name, Address, postal service used so in most cases first class stamp - the post office then checks these as the apply the stamps - they then sign - date and stamp the bottom of the certificate to confirm they have been posted.

Ebay are now saying that they dont accept these? That i need to have each individual printed proof of postage for each item sent.

This is impossible i can send upto 100 items a day and just dont have the time to do this nor do i expect the post office to find time at the moment..

Any help would be great.

[rusticrye]

I use Bulk COPs too, so I'm appalled to hear this and can't believe it's true.  As long as there's a Post Office date stamp on it, there can be no excuse for not accepting it as proof of dispatch - if Royal Mail accept it as such, then Ebay must too, surely.

If I were you, I would request a callback, preferably first thing in the morning so you're more likely to get an agent in Dublin to speak to, rather than some bod in The Philippines who has to rely on a script.

@on_cloud_design 

[john1297576]

While I agree that if such a form is stamped by the PO, then Ebay should accept it, but am surprised that RM still accept these.

I know they were very much abused, as I knew someone who opening boosted that his Post Office would stamp anything and he used to claim for items "lost" that he had never even posted. 

However I do not understand why ebay wants proof of posting, they only work on Proof Of Delivery, so that your PoP should be used to support claims on RM. 

If however you are trying to get "Late delivery" defects removed I have never heard that proof of posting will work for this.