my hermes claim for a lost parcel

[tinnymk111]

My Hermes admitted they lost my parcel on the 21 Dec after investigation and said said I needed to make a claim. I've rung them repeatedly without success getting through to try to get my money back as I have refunded the buyer. The automated assistant doesn't have an option for lost parcels and just keeps telling me that my parcel hasn't moved on since early Dec. I cannot get through by phone and it appears no way  online to make a claim. I've also logged a case with resolve and  my hermes said they'd get back nearly two weeks ago. Any ideas what I can do to get my money back? Many thanks 

[john1297576]

First iof all have you considered that it would be a good idea to read Hermes T & C before using them.

There is a very long list of what they do not cover, so if the contents of your parcel are on the list, it will likely to extend to Loss as well.

Using a Company with so many exclusions which includes anything breakable, and difficulty in contacting them seems the best reason to find a more reliable service.

[tinnymk111]

Thanks for your reply. The item is not exempt so fine in that respect and yes obviously I am considering elsewhere but to be fair this is the first time I've ever had an issue with them. It would be great if someone could help me contact them!