how many days after a case is opened does e aby step in and help

[markea-1642]

When does the option Ask us to step in an help become available on a case

[red_magpie]

After three business days.

It's all explained here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[rusticrye]

That's what I thought, red, but I opened one the other day and am having to wait 6 days before I can escalate. That's why I didn't provide the OP with actual numbers.

@markea-1642