hi what if a customer uses abusive language?

Hi,What should we do if a customer uses abusive language? Whats the policy to protect sellers?

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red_magpie
Experienced Mentor

You can find eBay's policy on abusive buyers here, with a link to report them: https://www.ebay.co.uk/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374&st=12&pos=1&...

 

Don't count on anything being done about it. There used to be a link in every message to report abuse, but eBay removed it years ago. I think they gave up on the endless quarrels and abuse between members. Let's hope this reporting system actually gets results.