hi, i sent an item to the usa from the uk, the item was not received & have sent out a replacement.

[johng5945]

hi, i've recently sent out a replacement item to a buyer in the usa but now wish to make an online claim for the lost item from royal mail.

i've filled in most of the form but it is asking for the buyers email address, this is not shown on my paypal  invoice & when i contact the buyer ( who is quite happy to send it to me) we are blocked by ebay from asking for or sending the address (which i know about), is there any way around this that does not break ebays policies.( i know i could ask him to message me a pic of his email address but this seems a little underhand & shouldn't really be necessary).

thanks in advance

john

[rusticrye · Accepted solution]

Just leave that part blank, John. It isn't essential. But if the form won't allow you to proceed, just enter a string of zeros, or enter you own email addy.

By the way, in case you're unaware, due to Covid delays, and the fact that the US Postal Service is in total disarray, Royal Mail aren't accepting INR claims for US packages until 90 days have passed. So be prepared for that.

@johng5945 

[johng5945 · Accepted solution]

thanks for that, yes i know of the delay, the transaction was some time ago.
best regards
john