exclusion zone trouble on new listings

hi this is my problem i sign up for business policies fill in all the postage charges and went live with it and all my original listed items are fine can post world wide but every new listing i do with no exclusion zones set ( im on manage payments and business policies) i get all these countrys put into my exclude zone. 

Excludes:
Greenland, Canada, United States, Mexico, Bermuda, Saint Pierre and Miquelon, Guyana, Bolivia, Venezuela, Falkland Islands (Islas Malvinas), Uruguay, Paraguay, Colombia, Chile, Argentina, Brazil, Suriname, Peru, French Guiana, Ecuador, Haiti, Liberia, Nicaragua, Turkmenistan, Mauritius, Sierra Leone.
but in all my other original listed items i have they are. Bolivia, Haiti, Liberia, Nicaragua, Turkmenistan, Paraguay, Mauritius, Sierra Leone, Venezuela.
which is fine, but i want to post to usa canada etc,ive tryed all ways to list from sell simalar to creat a new listing from finding one for sale by another seller and using the have one for sale link, nothing works, ive cleaned out my all time cookie history, check all my business policies against another seller ( friend) all set the same, hes new listings he does are all ok able to post to usa canada etc. hes on manage payments and business policies as well all the same.  but not me every new listing all countrys excluded listed above. driven me mad, people at ebay have not got a clue, anybody shed any light on this.

Accepted Solutions (1)

Accepted Solutions (1)

ebay are adding countries to the exclusion lists of every seller,

 

 

these are countries that appears on Royal Mails list of countries with covid problems

Answers (1)

Answers (1)

It seems to me that all North & South America Countries are in those exclusions. Can you not go into the Exclusion section and remove the ticks against those Countries particularly USA and Canada.