buyer says item not received - tracking says delivered - buyer seems genuine - what now? thanks

[thecrimsonlizard]

hi.

i sold an item on sept 14th- tracking says delivered on 16th sept. Message from buyer says its not been received, has checked at post office etc, asked local postie who apparantly shrugged and said he must have delivered it just not to the correct person!  Whats the usual solution in these cases?  Thank you

[rusticrye]

The Post Office has nothing to do with deliveries, so no idea why your buyer asked there...? Deliveries are made by Royal Mail, so it is Royal Mail they must contact, after they've checked with family members and near neighbours (which almost always turns the item up).  Royal Mail will investigate, and if they find they've misdelivered (it happens) but can't retrieve the package, they, Royal Mail will compensate him. You can't be made to compensate him because you can't lodge a claim with Royal Mail for loss - because tracking proves delivery. That's the whole point of tracking.

@thecrimsonlizard 

[thecrimsonlizard]

Thank you for the response. He asked at the post office in case it had been taken there for collection even though no card was left. All turned out good in the end as he has received the package, some strange scanning error occurred and it was delivered 2 days later.