When eBay manages payments, there are restrictions error {e72134-1104544x}

[melon-starfish]

Hi All,

Can't seem to create any listings at moment. Keep getting this error message even though my item is not one of the restricted categories as per the error message link. 

Item is to be under Health & Beauty > Facial Skin Care > Moisturisers so it is not one of the restricted categories.

Error message in full.

It looks like there's a problem with this listing.

• Unfortunately, you can't list this item. When eBay manages payments, there are restrictions on certain types of items that can be sold. See https://www.ebay.co.uk/help/policies/selling-policies/managed-payments-restricted-items-policy?id=50....{e72134-1104544x}

Anyone else having this problem or resolved it?

Thanks in advance.

E.

----------------

A quick update

Thanks to  papso22's suggestion, I did some trial and error testing for the description. What seemed to have worked was removing a hosted image in the description which is strange as there are lots of other seller's listings that contain hosted images.

Thanks again.

Happy New Year!

[papso22]

Another member with a similar issue found that it was the description that was the problem. He said it did not include a free gift. When he removed those words it was accepted.  So it's not enough to just look at the category.

[tressygirl]

Contact eBay Customer Services,  they have full access to your account and can explain if any restriction has or has not been correctly applied to your account.

To contact eBay Customer Services, type Advanced Search in to Help & Contact bar top of your eBay page. Scroll down to the bottom of that page, you will see Contact Us, and the option to use Live Chat, and sometimes, there is a Call Back system.

Both options will give you an approximate time you need to wait for a response from their team.

Lines open today,  between 8 a.m. and 10 pm