Whatcan i do if buyer lies and wears then damages my boots tells Ebay they are fake Gets refund

[elizabeth7881]

Looking for any advice please . A buyer with. 1 feedback but appears to know all the dodges on eBay buys expensive boots .then asked for next day postage despite not paying for that is aabusive  when I reply to them . They  arrived quickly for her ,she then told Ebay they were fake and wanted to return them .She wouldn't wait for label returned them almost 1 week later .On opening parcel I see they have been worn and damaged.Ebay put case on hold until 11 Dec wanting info from the buyer then today I discover they have refunded buyer without telling me . They won't allow me to appeal thee decision also not interested in fcat she lied and damaged my boots How is this allowed 

[rusticrye]

Ebay have no idea what you actually sent, or what condition it was in when sent or received or received back, as they were not present when sent or received or received back, so have no choice but to accept a buyer's word for it when they claim Not As Described, as per their Money Back Guarantee.  They cannot get into disputes between you and a buyer.  Only a judge can decide if a buyer is a liar or scammer.

You agreed to comply with the MBG when you registered your account. If you dig your heels in and refuse to offer refund on return, Ebay will either force you to pay for a returns label, or they will force the refund without the need for return. You will also have a damaging defect slapped on your account for failing to comply.

This may sound unfair, but it's the fairest it can possibly be.  The MBG is a very good thing (although you may not think that at present) as it gives buyers the confidence to shop with you and every other Ebay seller.  Without it, you'd be lucky to sell anything at all.  In fact, without it, Ebay would no longer exist.

You have to agree to return-for-refund when a buyer opens a not-as-described case or return request, and within a certain timeframe. You must then refund on receipt, and report the buyer to Ebay for abusing the MBG by fraudulently claiming Not As Described (via the 'report' button on your ‘leave feedback’ page) if that's what they've done.  A few of those from different sellers, and their account will soon be toast.  And add their Ebay ID to your Blocked Bidders List so they can’t darken your doorway again.

You can then deal with the buyer outside of Ebay as follows, if they have actually scammed you:

Send them a PayPal invoice to cover your losses, giving them 7 days to send cleared payment or you will be taking legal action and reporting them to Action Fraud (the police's online fraud unit).

If payment is not received within that timeframe, send them a 'before action' letter by Signed For post, giving them 7 days from receipt to make full and cleared payment, or you will report them to Action Fraud, and take them to Small Claims court to recover your money and all court and other costs.

If payment is still not received (unlikely, as this is generally enough to put the fear of god into small-time fraudsters), take them to Small Claims court if you wish.  Very easy to do, and the process can be started online.

@elizabeth7881 

[ruby*tuesday]

Sorry it does happen as EBay do not see the Disputed Item. They side with the Buyer as they are covered by the Ebay Money Back Guarantee. Is one of the risks of Selling on here. The Cases are pretty much automated.

Put her on your Blocked Bidders List.