17-10-2020 8:34 PM
A buyer bought a 5 disc rare DVD set after payment asked me to pack well as he had bought 4 of these before and they were all damaged.
item arrived he left positive feedback, a week later he claimed one of the DVD's was cracked and wished to return he then started the return process which is automatic, despite calls and messages to Ebay I'm left with no option but to refund him.
I believe he either swapped the disc for one in the damaged sets he admitted buying or misused the disc
End result I have to accept a return which is now useless and am £35 down Thanks Ebay
Ebay are only interested in keeping buyers happy.
They never see items, but always believe buyers so believe them if they say item damaged.