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What should I do if an item sells for more than I expected and is no longer covered by the postage?
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24-01-2021 5:24 PM
Hi, I usually start my items at £0.99 and offer to send them via Royal Mail Second Class post which offers compensation up to £20. Occasionally, I will have an item sell for over £20 and have always chanced it and sent it Second Class as this is what the buyer paid for so I presume they are happy with it. Is this correct? What would happen if the parcel went missing? Should I be using a higher-value service? If so can I ask the buyer to cover the difference? What if they refuse? Thanks!
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24-01-2021
5:50 PM
No, you can't ask the buyer to cover the difference. Well, you could, but prepared for a less than friendly response, and negative feedback...! Tracked services are for the seller's benefit anyway, so why would a buyer pay extra for something they don't need...?
Not sure why you'd want to ask them anyway. If an item sells for more than £20, just use part or all of the difference to upgrade from Standard post to Signed For. It costs only an extra £1.00, and covers you for up to £50 in the event of loss or damage in transit.
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