What should I do if an item sells for more than I expected and is no longer covered by the postage?

[izzyfizzy95]

Hi, I usually start my items at £0.99 and offer to send them via Royal Mail Second Class post which offers compensation up to £20. Occasionally, I will have an item sell for over £20 and have always chanced it and sent it Second Class as this is what the buyer paid for so I presume they are happy with it. Is this correct? What would happen if the parcel went missing? Should I be using a higher-value service? If so can I ask the buyer to cover the difference? What if they refuse? Thanks!

[john1297576]

Apart from being rather foolish starting at 99p, if an item sells for far more than you have budgeted for in the Postage then you pay the extra. It is only just over £1 extra for signed for and it just comes from the money you were not expecting to receive.

Looking at your items, as I say it is foolish to start at 99p, then overcharge on postage.

This is already being reflected in your DSRs for Postage which is showing as 4.8. Much wiser to start at a realistic price and again charge a realistic postage. Many where you are charging £5 postage can be posted for no more than just over £2 signed for. Buyers don't mind paying the total price but do not like to feel they are being ripped off through the postage.