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What should I do if an item sells for more than I expected and is no longer covered by the postage?
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24-01-2021 5:24 PM
Hi, I usually start my items at £0.99 and offer to send them via Royal Mail Second Class post which offers compensation up to £20. Occasionally, I will have an item sell for over £20 and have always chanced it and sent it Second Class as this is what the buyer paid for so I presume they are happy with it. Is this correct? What would happen if the parcel went missing? Should I be using a higher-value service? If so can I ask the buyer to cover the difference? What if they refuse? Thanks!
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24-01-2021
5:38 PM
Assuming you only send Royal Mail if you send standard 2nd class and it goes missing or gets damaged you would only be able to claim £20 compensation.
If item sells for £20-£50 you should change to signed for to be covered for compensation but you cannot charge the buyer anymore than is on your listing,so let them know you are sending signed for and will give them the refernce number so they can track delivery.
Anything over £50 must be sent Special Delivery if you want compensation
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