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What happens when Royal Mail loses the item I sold? Will Royal Mail reimburse me?
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03-09-2020 6:58 AM
It appears an item i sold somehow never made it to Transit, despite being well packaged & with a secure printed ebay label.
I'll go up the Post Office today and chase up the missing box, but i am anxious they won't know what happened to it.
Will Royal Mail reimburse me the cost if i have to refund the buyer?
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03-09-2020
7:17 AM
You do have to refund the buyer if they have not received their item anyway. Do it correctly to get your seller fee back and not to get any damaging defects for your account.
So, if your tracking or 16 digit number on your proof of posting is Not showing delivery, then ask your buyer to open a case for item not received in the Resolution centre. Refund within 8 days throughthose case details only.
Then, use your proof of posting to claim compensation for yourself, from Royal Mail, after the item has been missing 10 days.
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