What happens if the item I sold doesn't arrive at the buyer's?

[sleslieuk03]

What happens if the item I sold and posted doesn't arrive at the buyer's?

Thanks

[pixiesen2012]

the buyer needs to open a not received case

if you don't have tracking showing the item has arrived you refund the buyer in full

then make a claim with the carrier

[sleslieuk03]

Thank you for this.

[sleslieuk03]

Hi
Apparently you have to open an item didn’t arrive case on EBay.
Hope that helps.