Undeserved negative feedback

[*susiesue*]

Hi 

Today I received my first negative feedback.

I opened an unpaid item case after 48 hours of the sale ending, the buyer paid yesterday and I posted it today.

The buyer has left negative feedback.

I had an online chat with eBay and she said she could not remove feedback, I have to use the Seller Central feedback revision form.

I've done that but there is nowhere to enter the reason why I think it's unfair.

Is there anything else I can do? 

I have over 1300 positive feedbacks I'm completely devastated.

[*susiesue*]

If eBay refuse to remove it I'll do that.

[*susiesue*]

UPDATE..I found the form and had a proper look, there is a place to put my side of the story and apparently eBay responds within 8 hours, I won't hold my breath!

[Anonymous]

Good Luck

[*susiesue*]

Well I've heard back from eBay ..
We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.

Feedback is a way to let our members share their experiences with other members. Feedback that breaches the feedback policy may be removed by eBay. We won't remove feedback on the grounds that a seller believes a comment is untrue or undeserved.

I'm crushed

[tobiasd4]

Try contacting ebay 1st thing in the morning, should get Dublin,

explain that comments are wrong as you posted ASAP after payment.

[*susiesue*]

Apparently agents can no longer remove unfair feedback, it has to be done via the Seller Central form, and I think like so much on eBay now it's all automatic.

[tobiasd4]

New one on me.
I would still contact Dublin in the morning.