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Undeserved negative feedback

*susiesue*
Engager

‎10-02-2021 4:35 PM

Hi 

 

Today I received my first negative feedback.

 

I opened an unpaid item case after 48 hours of the sale ending, the buyer paid yesterday and I posted it today.

 

The buyer has left negative feedback.

 

I had an online chat with eBay and she said she could not remove feedback, I have to use the Seller Central feedback revision form.

 

I've done that but there is nowhere to enter the reason why I think it's unfair.

 

Is there anything else I can do? 

 

I have over 1300 positive feedbacks I'm completely devastated.

Comments (4)
Comments (4)
*susiesue*
Engager
‎10-02-2021 5:01 PM
If eBay refuse to remove it I'll do that.
(0)
*susiesue*
Engager
‎10-02-2021 5:52 PM
UPDATE..I found the form and had a proper look, there is a place to put my side of the story and apparently eBay responds within 8 hours, I won't hold my breath!
(0)
Anonymous
Not applicable
‎10-02-2021 5:57 PM
Good Luck
(0)
*susiesue*
Engager
‎10-02-2021 6:11 PM
Well I've heard back from eBay ..
We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.

Feedback is a way to let our members share their experiences with other members. Feedback that breaches the feedback policy may be removed by eBay. We won't remove feedback on the grounds that a seller believes a comment is untrue or undeserved.

I'm crushed
(0)
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Anonymous
Not applicable
‎10-02-2021 4:53 PM

Have you spoken to the buyer nd asked them why they have left negative feedback?. They say they have waited 2 weeks for postage, is this the case. I would normally start a unpaid item case after the 48 hours initial period, then wait the 4 days of the case, close the case and then relist the item, that way the buyer will have a mark against them for non payment.. I would not wait any longer for payment no matter what the buyer said, they have had ample time to pay.

Regards to feedback if it only states their opinon it is almost impossible to get it removed, most buyers will see your excelent feedback from other buyers and accept this negative as unusual and overlook it.

Comments (1)
Comments (1)
tobiasd4
Experienced Mentor
‎10-02-2021 4:56 PM
OP says buyer paid yesterday.

I opened an unpaid item case after 48 hours of the sale ending, the buyer paid yesterday and I posted it today.
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