UNPAID ITEMS FOLLOWED BY FURTHER BIDS

[theking1964]

Hi

I sold an item three days ago and the buyer has neither paid nor responded to requests for payment.  My problem is that, shortly after that auction ended, he logged multiple bids on other listings of mine.  In these circumstances, I have no wish to sell to this individual.  However, as I understand it, eBay will charge me a fee if I cancel the bids the buyer made after the first auction ended. I appreciate that the buyer may have decided to await the outcome of the remaining auctions (most of which end just under a week after his winning bid) but, even if that is the case, the absence of any communication from him makes me reluctant to complete any further transactions, assuming, of course, he wins any of the items and pays for them.

Any advice would be most appreciated.

Jim

[john1297576 · Accepted solution]

It is worth letting the other items end and then sending a Combined Invoice. THEN if not paid open unpaid cases for each item after two days. You are allowed to open unpaid cases up to 32 days from purchase, so you have plenty of time, but you must close the Unpaid Cases after 4 days. A buyer with more than two unpaid strikes will find it much more difficult to bid in future, that is why you should set your buyer preferences to block any member with 2 or more unpaid strikes.

[theking1964 · Accepted solution]

John1297576
Many thanks for your helpful suggestions. My buyer preferences are already set to block bidders and buyers with 2 or more unpaid cases within 6 months. I will change this to 1 month. As mentioned in my initial post, I have sent an invoice and follow-up emails in respect of the auction ended item, all to no avail and, in the last one, set a deadline for payment (or response of some sort!) before reporting as an unpaid bid. I accept your suggestion about the remaining items and will indicate such on your post. Thank you so much.

[pixiesen2012 · Accepted solution]

no, don't change it to one month, you need to change it to 12 months!


as the buyer has bid on more items I assume they are waiting to pay for all the items at the same time and get a postage discount, as you state in your listings that you will combine postage

[theking1964 · Accepted solution]

pixiesen2012
Many thanks for your comments. You may well be correct about the buyer's "tactics" although why someone would bid on items with end dates more than a week apart without contacting the buyer to agree deferred payment is beyond me. It takes all sorts I suppose. I looked at his feedback which, although 100% positive, contains one reported non-payment in the past month (I presume the seller did this in exasperation because he/she was not permitted to leave negative feedback as a seller). Many thanks once again for your help.

[pixiesen2012 · Accepted solution]

you state in your listings you will combine postage for multiple purchases, so why do they need to contact you to ask if you will actually do what you state?

[theking1964 · Accepted solution]

Because the first and last auctions are over a week apart and the first is a winning bid, the rest may yet attract bids from others. In my opinion, it's common courtesy to seek the sellers agreement to defer payment until the outcome of further bids are known. Also, I don't always check who has bid on my items before the auction ends, nor do I feel it is essential that I do so. Thank you again for your comments.