Sellers often use the opportunity to add a message to the Buyer at the point Seller confirms an Order, or provide an Order Update.
However, when Buyer receives the Order Update / Confirmation from the automated 'ebay@ebay.co.uk' address, only the first 115 characters will be readable. It then places a 'View full message' piece of text in blue font. You would expect this to be an active link, or some script to reveal the full message... but it doesn't work!
However I have found that after I tried removing Ad-blockers, making sure pop-ups allowed, changing browsers (Firefox/Chrome/Edge), different operating systems (Win10 vs Win7) none of these made a difference. You may wonder what I am worried about, but remember the Buyer only gets this message once, and these Order communications will not show up in their 'My ebay - Messages' Folder.
How annoying is it as Buyer to receive this, for example: -
Your seller xxxxxxxxxx left you a message:
Hi Jack, Thank you very much for purchasing my item,this item will be dispatched to you shortly. As soon as the ite...
View full message ![]()
Soon as what?? the item is in stock?? Mrs Despatch recovers from Covid???
It just results in more worry for the Buyer and chance they will feel the need for more unnecessary correspondence to the Seller.
I then rang Ebay Customer Support - after the initial 'Its the Sellers Fault' response, which I blasted them for, as I have 3 different Order Updates from 3 different experienced Sellers, who all know how to add a message. Eventually I managed to get put through to their technical team who said they will investigate.... Not before being told by Ebay "why doesn't Buyer send another message to Seller to ask what their message was in the 1st place"!!
Since then I have narrowed down the fault a little. I use a Sky email address to receive ebay Order Confirmations/Updates, which runs on a Yahoo email platform. If I forward these emails to my Gmail email account, the Seller's Message is fully readable.
So either the fault lies with Sky Yahoo, or ebay for not making their automated emails compatible with all email platforms?
Wonder who ebay will blame, if they care to read this or investigate further...
