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Refunding a customer
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12-04-2020 6:23 PM
A buyer bought a pair of earrings on 2nd April, and she didnt received them yet. She complains that she was expecting the delivery by 5th April( Never wrote me that she was expecting them by 5th April) I believev this is due to the Corona virus pandemic they have some troubles with delivering. Now the customer is demanding that she wants the refund. Should I issue the refund her now? If so do the eBay pay any compensation to the seller? Had this experience before with some customers. But did not received any compensation from eBay.
Thank you
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12-04-2020
6:42 PM
Why do you think Ebay pay compensation? They are not a Charity!
It is up to the buyer to open a Not Received Case, unless you have tracking proving delivery you have to refund.
If you have proof of Postage you use that to make a claim on Royal Mail although depending on the value and type of ear rings unless you used Special Delivery they are unlikely to pay up.
It is a shame that there are buyers who haven't noticed how our lives have been turned upside down by the virus. I can only think they live in a different world.
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