31-01-2021 10:04 AM
Reclaim PayPal fees - Collection only item - buyer wants refund as they are too far away to collect.
I listed an immersion tank on eBay, big item so made it 'Local Pickup only. cash on collection'
The buyer, paid using PayPal (he did this after I messaged him to remind local collection only and cash on collection). He is around 180 miles away and decided it's too far to drive, and no longer wants it. If I refund him then I lose PayPal fees and eBay FVF.
Is there anyway of reclaiming these?
Many thanks
PayPal items excluded on there buyer protection.
These are the purchases PayPal Buyer Protection doesn't cover.
Real estate.
Motorised vehicles and industrial machinery.
Custom-made goods that are significantly not as described.
Stored value items such as gift cards and pre-paid cards.
Items that violate our policies.
Anything bought in person (not over the internet).
Send Money transactions to friends or family.
Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims.
Items that have sustained normal wear and tear and items that were described accurately by the seller.
Now it could be argued regarding bought in person..The sale and payment were made via eBay..So the item was BOUGHT over the Internet. The fact the item was collected by the purchaser shoul be irrelevant..PayPal wording is BOUGHT IN PERSON.