17-02-2021 8:58 PM
I sold an item through eBay, the buyer says that they have received the package, yet on PayPal it says that I will receive my payment once the package has been delivered. eBay and Post Office BOTH say that the package has been dispatched, but not delivered. How do I receive my payment? I contacted the buyer but no help yet.
It may be held for 21 days. See "Payment holds for new sellers" on here:
https://www.ebay.co.uk/help/default/default/payment-holds-sold-items?id=4155
You have to wait for the tracking to update itself. Also check on RM or post office track & trace site, outside of ebay. If it doesn't update contact live chat at the very bottom of this: https://ocsnext.ebay.co.uk/ocs/cusr?query=1455