No payment

[shivk79]

I sold an item through eBay, the buyer says that they have received the package, yet on PayPal it says that I will receive my payment once the package has been delivered. eBay and Post Office BOTH say that the package has been dispatched, but not delivered. How do I receive my payment? I contacted the buyer but no help yet. 

[**peaseblossom** · Accepted solution]

It may be held for 21 days.  See "Payment holds for new sellers" on here:

https://www.ebay.co.uk/help/default/default/payment-holds-sold-items?id=4155

[shivk79 · Accepted solution]

See, I'm not sure if its because of the momney being held, as PayPal says that the item has not yet been delivered, and so does eBay and Royal Mail, I believe this is why it is being held. Is there a way to show that the item has been delivered, because all tracking services say that it is not yet delivered.

[**peaseblossom** · Accepted solution]

You have to wait for the tracking to update itself. Also check on RM or post office track & trace site, outside of ebay. If it doesn't update contact live chat at the very bottom of this: https://ocsnext.ebay.co.uk/ocs/cusr?query=1455