I have sold an item on 17th December 2020 and can't get my money from PayPal because ebay are blocki

[c.ste89]

I sod a item on ebay on the 17 th of December and have had all the release documents from the buyer who has contacted them to release the funds from PayPal but for some reason they are refusing payment it looks like I shall have to contact the police, has anyone else had a similar problem. 

[pixiesen2012]

what release documents?

New and returning sellers are subject to a hold on the payments but the payment goes directly to your paypal account and shows as held/pending.

https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...

the money goes to the email address that auto filled the payment field when you created the listing,

if you use a different email address for paypal you have to change it when creating the listing

click on 'sell similar' to see what email address is in the payment field

then if it is an email account you can still use, log into your paypal account and add it to your profile,

you will need to confirm the email address and the money will appear

if it is an address you can no longer access you need to apologise to the buyers and ask them to cancel the payment through their paypal account

then you can send them an invoice from your paypal account