Paypal status payment received but ebay hold, but on my ebay it said still awaiting for payment

[mrbagulicious]

Hello

I've just seen on my ebay that the payment status is received but ebay hold with following message:

"eBay has requested that the money from your sales be put on hold. Money from your eBay sale will be held temporarily and will be available within 21 days. Add shipping information on eBay to help get your money faster or Contact eBay for more information."

Also when i check payment hold status on the item sold it shows:

"We don’t have any delivery information or confirmation of delivery for your item so we can’t release your payment until 19 Feb, 2021. You can get your payment sooner if you mark your item as dispatched and we can confirm delivery, by uploading tracking that confirms delivery, or if you receive positive Feedback for the sale."

However, on my selling dashboard the item status is awaiting payment where it said

"Payment was initiated and is being processed through PayPal"

and when i try to print the postage label there is warning:

"It looks like the buyer has not paid for this item yet. You should wait until you receive payment before dispatching this order."

I'm bit confused of all this, sell i ship the item to buyer?

Thanks

[gindygoo]

If the payment is visible in your PayPal, (don’t follow any links in emails to get there. Type the PayPal www address into your browser and login that way) then yes you ship - in your partial payment it’ll tell you to ship if the payment is cleared but held by eBay!

It’s standard eBay practice for all ad-hoc or occasional & new sellers. If you don’t ship in the above circumstances you’re opening yourself to defects from eBay.