Payment hold - actions taken, but still no payment

[trucking58]

In the absence of any help from Ebay, I'm hoping fellow sellers can help instead!

I'm new to Ebay and consequently when I sold my first item, the funds were held by Ebay to check I wasn't a fraudulent seller. Ebay advised of several options to quicken up the release of funds - I sent the item by recorded delivery, and the buyer left positive feedback. However, a month after the buyer 'paid', I've still not received the funds. Paypal keep reminding me that I have held funds and to contact Ebay. Two days ago, I followed the 'Payment Holds' FAQ process on Ebay and got the message "We've reviewed your transaction and your payment is now eligible for release. Your funds will be available in your Paypal account within 24 hours". Two days later, and I've still not received the funds. I called the Ebay helpline this morning and requested a callback - 10 hours later, and no call has been received.

Any advice on how I can get my funds?!

Also, in trying to resolve the issue, I inadvertently opened an 'Unpaid Case' with the Buyer. How can I cancel this without any impact on the buyer or myself?

Thank you!

[john1297576]

If the buyer paid by paypal an Unpaid Case would automatically be closed. If it is still open then I have no idea what you have done.

No wonder funds have not been released if you have it recorded as unpaid! If the case is still open, then go to the case and mark as Paid there. However if somehow you have not been paid you will not be able to re-open the case.